Our Commitment to Your Satisfaction

At Zline Oven Shop, we believe that premium kitchen appliances deserve an equally premium approach to customer satisfaction. While we strive to deliver professional-grade products that exceed expectations, we understand that sometimes returns or exchanges may be necessary. Our policy reflects the same commitment to quality and professionalism that defines our premium kitchen appliances.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt of the product. To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and in original packaging
  • Accompanied by the original receipt or proof of purchase
  • Free from any damage, wear, or alterations

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Custom or special order appliances
  • Products with removed or damaged serial numbers
  • Items purchased as part of final clearance sales
  • Opened gas line components and installation kits

Return & Exchange Process

1 Contact Our Team
Initiate your return or exchange by contacting our customer service team at [email protected] with your order details and reason for return.

2 Submit Return Request
Complete and submit the Return Request Form below. Our team will review your request within 1-2 business days.

3 Receive Authorization
Once approved, you’ll receive a Return Authorization Number and detailed shipping instructions.

4 Ship Your Item
Package the item securely in its original packaging and ship it to our returns center. We recommend using a trackable shipping service.

5 Processing
Upon receipt and inspection of your return (typically 3-5 business days), we’ll process your refund or exchange.

Shipping Costs for Returns

  • Defective or Incorrect Items: We cover return shipping costs
  • Change of Mind Returns: Customer is responsible for return shipping costs
  • Exchanges: Standard shipping fees apply for the replacement item

Refund Information

Once your return is processed and approved, refunds will be issued to your original payment method:

  • Credit Card Refunds: 5-10 business days to appear on your statement
  • PayPal Refunds: 3-5 business days to process
  • Processing Time: Refunds are typically processed within 3-5 business days after we receive and inspect your return

Please note that shipping fees are non-refundable for change of mind returns.

Return Request Form Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Required Information:

  • Full Name:
  • Order Number:
  • Date of Purchase:
  • Product Name and Model:
  • Reason for Return (please be specific):
  • Preferred Resolution: □ Refund □ Exchange (specify product if exchanging)
  • Contact Phone Number:
  • Photos of the product (if applicable):

Example Email Template:

Dear Zline Oven Shop Customer Service Team,

I would like to request a return/exchange for my recent purchase.
Order Number: [Your Order Number]
Product: [Product Name and Model]
Reason for Return: [Please describe the issue or reason]
Preferred Resolution: [Refund/Exchange]

I have attached photos of the product as required.

Thank you for your assistance,
[Your Name]
[Your Phone Number]

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Address: 2706 Pinchelone Street, Virginia Beach, US 23464

Response Time: We typically respond within 1-2 business days

International Returns

As we serve customers worldwide (excluding some Asian and remote areas), international returns follow the same process with these additional considerations:

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must be completed accurately
  • Refunds will be issued in the original currency of purchase
  • Processing times may be slightly longer for international returns

Last Updated: December 1, 2023