Shipping Policy

Our Commitment to Excellence

At Zline Oven Shop, we understand that premium kitchen appliances deserve exceptional service from purchase to delivery and beyond. Our shipping and returns policies reflect the same dedication to quality and professionalism that defines our products. We strive to ensure your experience with us is seamless, transparent, and exceeds your expectations.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order has shipped.

Shipping Methods & Timeframes

Returns & Exchanges Policy

Eligibility

We accept returns and exchanges within 15 days of your receipt of the product. To be eligible for a return or exchange, your item must meet the following criteria:

• In its original condition
• Unused and in original packaging
• Accompanied by the original receipt or proof of purchase
• Free from any damage, wear, or alterations

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

• Custom or special order appliances
• Products with removed or damaged serial numbers
• Items purchased as part of final clearance sales
• Opened gas line components and installation kits

Return & Exchange Process

Step 1: Contact Our Team

Initiate your return or exchange by contacting our customer service team at [email protected] with your order details and reason for return.

Step 2: Submit Return Request

Complete and submit the Return Request Form (template provided below). Our team will review your request within 1-2 business days.

Step 3: Receive Authorization

Once approved, you’ll receive a Return Authorization Number and detailed shipping instructions.

Step 4: Ship Your Item

Package the item securely in its original packaging and ship it to our returns center. We recommend using a trackable shipping service.

Step 5: Processing

Upon receipt and inspection of your return (typically 3-5 business days), we’ll process your refund or exchange.

Shipping Costs for Returns

• Defective or Incorrect Items: We cover return shipping costs
• Change of Mind Returns: Customer is responsible for return shipping costs
• Exchanges: Standard shipping fees apply for the replacement item

Refund Information

Once your return is processed and approved, refunds will be issued to your original payment method:

• Credit Card Refunds: 5-10 business days to appear on your statement
• PayPal Refunds: 3-5 business days to process
• Processing Time: Refunds are typically processed within 3-5 business days after we receive and inspect your return

Return Request Form Template

Email Subject:

Return Request – Order #[Your Order Number]

Email to:

[email protected]

Required Information:

• Full Name
• Order Number
• Date of Purchase
• Product Name and Model
• Reason for Return (please be specific)
• Preferred Resolution: □ Refund □ Exchange (specify product if exchanging)
• Contact Phone Number
• Photos of the product (if applicable)

Example Email Template:

International Returns

As we serve customers worldwide (excluding some Asian and remote areas), international returns follow the same process with these additional considerations:

• Return shipping costs are the customer’s responsibility
• Customs documentation must be completed accurately
• Refunds will be issued in the original currency of purchase
• Processing times may be slightly longer for international returns

Need Assistance?

Last Updated: December 1, 2023